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TECHNICAL FAQs | Go
to General FAQs
Can't hear sound? (Click This Image)
 Are
the speakers plugged in? Are they on? Is the volume up?
Raise your system's Master Volume using the Windows Volume Control
window.
If you have a speaker icon in your system tray (next to the clock),
then double-click on it.
If you don't have a speaker icon, then there should be a Volume
Control shortcut in the Start Menu.
"Start>>>Programs>>>Accessories>>>Entertainment>>>Volume
Control"
Make sure that your "CD Audio" volume is all the
way up and that the "Mute" option is unchecked.
Why can't I seem to login to the Chat or Browser?
REGISTER A NEW ACCOUNT
You must first register a chat account. Select the "New Bandlink
Account" link to register an account. It may take a few seconds
to register a new account with the Bandlink chat server so please
be patient.
COOKIES
You must accept "Cookies" in order to view artist information
using the Bandlink Browser. (AOL
User Click Here to enable Cookies)
ALLOWED WEBSITE
 You
can configure your cookie settings in Internet
Explorer by clicking 1."Internet Options" on the "Tools"
menu, and then clicking the "Privacy tab" and selecting
the 2."Edit" web sites button. 3. You can add "www.bandlink.com"
to your "Allow" list of sites.
(Click Photo for Larger View)
WINDOWS XP
Security Settings may need to be adjusted.
You can either
1. Add "bandlink.com" to your list of trusted sites (Uncheck
"Require server verification...") or
2. Enable "Nonecrypted Form Data". (See below)
Internet Explorer 5.0+: Pull down Tools menu, select "Internet
Options", click on "Security" tab and select the
"Custom Level" button. Scroll down toward the bottom and
make sure the "Submit Nonecrypted Form Data" option is
"ENABLED".
FIREWALL
To login to the chat you may need to disable any Firewall Software.
Some Corporate users may need to have Bandlink registered by a System
Administrator.
• How do I Remove Bandlink?
You can go to "Start>>>Programs>>>Bandlink>>>UnInstall"
to remove Bandlink.
You can also get to the Bandlink UnInstall here C:\Bandlink\BUnInstall.exe
• How do I make my old CD Player program the default player
for my CDs instead of Bandlink?
Open your program and go to (Windows Media Player) "Tools>>>Options>>>Formats>>>"
Select the "CD Audio" file type.
Other players will have an "Options" choice where you
can do this.
• Do I need a cable or DSL broadband connection?
No. Bandlink works fine over a standard dial-up connection.
Naturally features such as streaming video and image or content
download times will be enhanced by high-speed connectivity but broadband
is not a requirement to use Bandlink.
• How are Bandlink CDs different from Enhanced CDs?
Enhanced CDs contain fixed content (ex. CD cover artwork or
band photos).
Bandlink CDs are Encoded with Special Software which provides
users with updated information about the artists (ex. the latest
Band Photos from "Last Night's Show" or perhaps
a "Live Webcast" concert. Bandlink also instantly connects
you to other Bandlink users via chat, to ensure a virtually different
experience everytime you insert a Bandlink CD into your PC.
• How are Bandlink CDs Updated?
The Musicians themselves can easily update all of their own
CD content using the Bandlink "CD Intelligence" content management
tools. Everything from photos, video, tour info and bonus songs
can be instantly added.
• Why can't I see the CD songs on my PC?
All "Enhanced CDs" contain both CD Music, and "Data".
Any PC based CD Player software (or standard CD player Hardware,
such as a car stereo) will easily play the audio tracks. If you
"Browse" for your CD ROM for CD songs, your PC will prefer
to show you the "Bandlink Software" so the best way to "See"
the audio is either through Bandlink itself or other CD player software
like Windows Media Player.
• My PC can't read the CD?
PC: Make sure the disc is not warped, dirty or scratched. Give
it some time. Some CD-ROMs take some time to mount. You may need
the right CD-ROM driver to read multi-session discs, and it needs
to be 100% multi-session compatible. You may need to contact your
manufacturer and see if there are any updates for your drive.
MAC: Make sure the disc is not warped, dirty or scratched. Give
it some time. Some CD-ROMs take some time to mount. You will need
the Apple CD-ROM extensions version 5.11 or higher (look in your
extensions folder in your system folder). Make sure you booted with
extensions on. You may need the right CD-ROM driver to read multi-session
discs, and it needs to be 100% multi-session compatible. You may
need to contact your manufacturer and see if there are any updates
for your drive.
• When all else fails. . .
In general, we try to make the Bandlink experience as pleasurable
to as many people as possible. Undoubtedly there will be certain
computer configurations that will cause problems and not allow you
to experience the full capabilities of Bandlink. If you are one
of these people, we are sorry. Bandlink does not cost more than
a regular CD, and you are still getting the music.
Minimum PC Requirements
166MHz Pentium Processor
32MB of RAM
28.8Kbps modem
16-bit sound card and speakers
65,000-color video display card set to display at 800x600 (video)
Windows 98, Windows 2000, Windows NT 4.0, Windows XP
IE 5.0 or later
Mult-Session Compatible CD ROM Drive
Minimum Macintosh requirements:
Mac OS X
32MB RAM
800 x 600 screen resolution
256 color display (8 bit)
Double-speed multi-session-capable CD-ROM drive with
Enhanced CD compatible firmware and software
• Mac Compatibility
Bandlink offers a Mac OS X compatible version which allows Mac users
to access CD content.
To launch Bandlink you must select the "Bandlink"
volume located on the desktop after a Bandlink CD is inserted into
your CD ROM drive. Open the "Bandlink" directory located
within, launch the "Mac_Bandlink" program and follow the
instructions.
The Mac version of Bandlink is quite different from the PC version
and is only intended to provide access to CD bonus content.
GENERAL USER FAQs | Go
to Technical FAQs
• What is Bandlink CD Intelligence®
Bandlink CD Intelligence® software is an Internet-Powered audio
CD technology for the recording industry. It exists as software
on a 'Bandlink-enabled' CD and as an interactive multimedia experience
on the Internet.
• Who uses the Bandlink product and service?
The service is created for the music and entertainment industry
(specifically recording artists and labels), which distributes Compact
Disc (CD) media and for fans who purchase the resulting CD product.
• How does it work?
CD Intelligence® software makes the connection between artists
and listeners by instantly launching an exclusive "Internet-Powered"
CD experience. It works in three simple steps: whenever a Bandlink-enabled
audio CD is inserted into a CD-drive, software embedded on the CD
automatically checks for a live Internet connection and launches
the Bandlink service on the PC screen. Listeners can play music
tracks from the CD as well as gain access to dynamic, interactive
content such as bios, tour dates, lyrics, synchronized playback
between users and artist chat, all online.
• Is Bandlink a Web site?
Bandlink is CD-embedded software and not a Web site. Bandlink
software uses the Internet to fuel and display exclusive, ever changing
content via an online interactive console but does not link directly
to any existing artist or fan Web site.
• Do I need to sign up or register online to use the Bandlink
service?
You will need to register for special Bandlink events, mailing
lists, promotions and personalized services.
• Will Bandlink Stop Music Piracy?
Bandlink is a CD Music "Enhancement" and is not intended as
an anti-piracy tool. Bandlink restricts all Bandlink experiences
exclusively to "Owners" of the actual CD. Bandlink will not work
with MP3's or other "Single Song" formats.
• Is my private information protected?
Yes! The Musicians themselves may wish to collect and use your
information to build mailing lists, enter you into contests or even
more importantly come to your town.
• Do I have to pay to use Bandlink?
The fan or end user of a Bandlink CD does not pay for use of
Bandlink software and service. The artist or label however, pays
a license fee to use Bandlink software and service.
• How can I demo the product?
You can visit the DEMO
section to see how Bandlink works or request a demo via email. Send
a Demo
• How can I get my band on Bandlink?
Contact our Sales Dept via email or phone at sales@bandlink.com
or tel. 212.730.2082 (New York).
• Is there any restriction on the music I can listen to, like
copying music tracks, for instance?
No, there is no restriction on the quality of sound nor access
to music on Bandlink-enabled CDs. Bandlink CDs can be enjoyed just
like regular music CDs.
• Where is the music I listen to actually located?
The music you listen to is on the CD you purchased.
• Can I create a play list?
Bandlink is not a digital music service so you cannot create
play lists.
• Will Bandlink play digital audio files such as MP3 and WMA?
No. You will need an external media player such as Windows
Media Player for these files.
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